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Taking Bad Customer Service to a New Level

pirateguillermo was in charge of getting a shuttle to take us from the SLC airport to Park City.

His company had given out information packets listing Park City Cabs & Shuttles as the vendor giving a preferred rate to his group, so he called them and was confronted with the Bad Customer Service Guy. pirateguillermo tried to explain that he was with this group who was supposed to be going through this company, and BCSG snapped "Call me back when you've got the details," and would have hung up had pirateguillermo not cut him off saying that he had the details. BCSG continued to be rude and surly, telling pirateguillermo that there were no shared shuttles left and he'd have to book a private shuttle for more than twice as much, etc., to the point where pirateguillermo felt moved to hang up and call a different company.

Not one to let bad customer service go unappreciated, I got the number and called the company up. The man answered the phone and I said in my Business Voice "Hello. May I speak to a supervisor please?"

"Why?" the man said very quietly. As a parent I can tell the sound of a tail being tucked between the legs.

"May I please speak to a supervisor please?"

"Who are you?!" Now he's angry. He knows that I'm not going to talk to him and that he's probably screwed up. And because he's that kind of person, he's going to get not just angry, but irrational.

"May I speak to a supervisor please?"

"FUCK OFF, YA CUNT!" Yes. He actually screamed, making him distort in the way that phone connections do when inadequate to the task of reproducing the sound of the veins standing out in someone's neck.

I think it's best for everyone that he hung up at this point.

We'll see if he answers the email I sent them.


( 5 comments — Leave a comment )
Jan. 25th, 2005 11:40 pm (UTC)
I have spread the word among the cubes, and I know at least one of my coworkers went with the polite company rather than BCSG's, since he, too, doesn't like to reward the rude. Apparently, the rude company has been rude to everyone.
Jan. 29th, 2005 03:20 am (UTC)
Re: Followup
This may be an inappropriate place, but happy birthday.
Jan. 26th, 2005 12:07 am (UTC)
Wow! I hope your email gets through to this guy's supervisor(s). That's...wow. that's just really bad.

And kudos to pirateguillermo for spreading the word amongst their other potential customers.
Jan. 26th, 2005 01:16 am (UTC)
Well, at least it's foder for future stories. He might be a funny character to write.

I really hope he respondes.
Jan. 26th, 2005 02:50 am (UTC)
Wow, that is realllly bad customer service. Looking forward to hearing about any responses you get to your email.
( 5 comments — Leave a comment )